ReturnsIf you are not satisfied with your purchase, you may return items within 30 days of original purchase date. Returns will be processed within 7-10 days of receipt. You will be notified via email once your refund has been approved in our system. To qualify for a merchandise refund, items must be returned in original, unused condition and in the original packaging.
- Print & send a copy of your invoice or order confirmation back with the unwanted goods.
- Highlight or circle the items you would like to return.
- Pack all items with your invoice in the original packaging or a suitable carton/satchel. Please ensure that all boxed items are securely enclosed in a carton/satchel as we are not able to accept them if damaged.
- Attend your local Post Office and send to the returns address below: emerald EMS Online Returns U 2/29 Mitchell Road Brookvale NSW 2100